Leading charities choose Mast

As specialist fundraising CRM consultants, we understand that it is essential for charities and fundraisers to have databases which help them work efficiently and productively.

We work closely with you to develop an open and honest client relationship that is built on trust, humility and advanced technical knowledge. We’re committed to jargon-free communications. We advise on software solutions for managing data on fundraisers, donors and beneficiaries. We deliver plans for optimising the use of data and for managing information collected and held by the organisation. 

  • We consult

    We gain a full understanding of your organisation’s goals.

  • We recommend

    We base solutions on our expertise in Membership systems.

  • We implement

    We deliver upgrades and new systems on schedule and on budget

Our core fundraising database consultancy services

Whether we recommend a database upgrade or a completely new database platform, we ensure that your organisation will benefit from improvements in key database functions.

Database Reviews

We analyse in-depth the structure and capability of your database and how it is used.

Database Upgrades

We advise on upgrades to bring your existing database up to the level you require.

Database Automation

By automating database processes and outputs you can save staff time, effort and costs.

Implementation Services

We manage the installation, testing and deployment of new fundraising software.

Fundraiser Database Reviews

By conducting full database reviews, we address the concerns and barriers you are experiencing and produce a detailed report documenting our professional recommendations for areas of improvement.



We use our database reviews to determine how well our clients’ databases measure up to their goals. They provide a basis for our recommendations for taking the next steps, whether it’s plug-ins, upgrades or complete new systems. 

  • Technical set-up

  • Database structure

  • Database migration

  • User access and permissions

  • Data output and reporting

  • Identify barriers such as access to information you need

  • Itemise all limitations of current system

  • A clear basis for future development

  • Detailed recommendations

Success story

Following a review Mast undertook for a well-known health charity, we resolved issues such as providing authoritative reports for management and the board.

Fundraiser Database Upgrades

We help charities and fundraisers upgrade to new versions of their database software, allowing them to take advantage of new functionality. Our experienced team of expert consultants anticipate the common pitfalls and recurring challenges involved.


We help you discover your CRM system’s full potential, uncovering additional opportunities and functionalities, refining your processes, removing duplication of effort and linking systems to ensure the information you need is at your finger-tips.

  • Specify and install software upgrades

  • Test to ensure smooth operation

  • Deploy to the live environment

  • Realisation of the full potential of existing databases

  • Improved use of existing functionality for better processes

  • Improved availability of information

Success Story

With over four million members in 84 countries, Mothers’ Union approached MAST ICT for advice on how to make best use of its existing membership system to improve connections with supporters and update many of its paper-based administrative processes. See the full story.


As specialist CRM consultants, we have worked on a host of database implementations for some of the UK’s leading membership organisations and Royal Colleges. We understand the challenges involved when implementing a CRM in the sector and the most efficient ways to address them.


We work on-site during your implementation to ensure good communication is kept throughout and that nothing is overlooked.

  • Installation and testing of new software by MAST ICT experts

  • Open communication with clients throughout projects

  • New functionality ready for immediate use

CRM Implementation Success

For almost 100 years, RoSPA has been working to change both legislation and attitudes surrounding accidents. RoSPA decided to replace their legacy CRM System themselves, but several problems emerged including data migration. Mastwere asked to review the project and recommend a way forward. See the full story.

Database Training

Our training programmes are designed to ensure your staff maximise the potential of your database and make use of new functionalities following a database review or upgrade.

We understand that businesses change and grow and your database needs to be flexible enough to adapt to the new requirements. It’s therefore crucial that your staff receive the correct training to be able to best utilise the system for optimal working.

  • Bespoke training

  • Training delivered by Mast experts or handed over to clients

  • Phased training programmes for larger project

  • Optimum use of your data

  • Staff understand full potential of database

  • Efficient working

Successful Training with Mast

In a project for a Royal society we came across resistance to change. We designed a comprehensive training programme that was not only designed to train the users on the new procedures, but build their confidence and understanding of why the change was needed.

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