To become the premier provider of quality, reliable, and useful CRM consultancy and implementation to the third sector. We help them get your internal business systems and processes working for you, not against you, ensuring your organisation grows with optimal efficiency.

We listen carefully. We then accurately outline our actions and deliverables and ensure results are delivered on-time and to-budget. We are committed to delivering extremely high levels of CRM consultancy, customer service and satisfaction, always maintaining good communication and providing technical support and advice throughout the project. We aim to build strong, open and lasting relationships with our clients, many of whom recommend us to their network.

Although we are technical consultants with years of industry expertise and experience, we are human too and ensure we communicate our solutions and benefits into business terms that mean something to you. We have experience in providing services to organisations of every size, from the smaller organisation with little or no internal IT support, through to large multi-national organisations with centralised IT teams. We look to provide an appropriate level of service tailored to each of our customer’s specific needs and circumstances.

Meet our NFP CRM Experts

Our hand-picked team of consultants have over 100 years of combined experience delivering bespoke CRM solutions to the third sector.

Martin Thompson
Director
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Martin has spent the last 30 years helping NFP organisations achieve greater things, both as a software supplier and consultant.

Stuart Bailey
Director
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Stuart was Head of IT for a major UK charity for over 10 years and has experience of all areas of their operation.

Kylie Ding
Consultant
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Kylie has worked with databases since 1993 and has been involved with many and varied SQL Server projects.

Keith Robertson
Senior Consultant
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An all round IT professional, who can communicate at all levels with a breadth of IT experience spanning over 20 years.

Sophie Pires
Consultant
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Before becoming a MAST ICT Consultant, Sophie was a Business Intelligence Developer at a global company, working with various technologies.

David Gobert-Jones
Consultant
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A former Training Manager, Project Manager and Consultant at a leading Membership software provider with over 32 years’ experience supporting NFP organisations, especially trade unions, royal colleges, associations, charities and healthcare providers.

Andy Murdoch
Consultant
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Andy is a Certified Salesforce Consultant and has over 14 years of experience supporting various CRMs, whilst aiding businesses improve their processes through numerous technologies. Andy has been consulting in the Salesforce space for over 3 years. He has worked with various organisations, ranging in size from thousands of employees to a handful of volunteers. This allows him to advise on CRM best practices and implementing process change, all the while offering ongoing support.

Stephen Oliver
Senior Consultant
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Stephen has worked with the Advanced CARE NG product since 1998 and has in-depth experience of all aspect of its use.

John Fairfoul
Senior Consultant
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A former Royal College Data Manager with a track record in improving workflow through business process modelling, reporting and customisation.

Our partnerships

Complementing our own project team we have a number of trusted specialist associates we call on to undertake specific tasks within a project or work together to implement a join project.

Training Services


Performance Workplace Development
We form people solutions that engage with your employees, building on your investment to maximise your return.

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Fundraising Strategy

Insight-ful
We provide research and practical tools to uncover insights into your audiences and turn that into tailored fundraising products that deliver.

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Software Development

Pangaia Systems
With a wealth of commercial experience designing and developing quality software, Pangaia Systems have been involved in a large number of projects, usually involving web-based systems.

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Business Consultancy

Foyleview Business Consultancy
After 17 years working for one of the largest CRM software suppliers in the NFP sector, I am now offering my experience and skills as an independent CRM consultant.

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We also partner and work with a number of independent NFP consultants with extensive experience in the the NFP sector. We always seek to work with the best people in the sector and are always looking to forge new relationships.

Drop us a line

Trusted by top UK organisations

““Without a doubt, Mast accelerated the process of launching our CRM system by at least 6 months. Our consultant was extremely personable with great interpersonal skills.”

Operations & IT Director
Care for the Family

“Mast were knowledgeable, helpful and professional at all times and worked with us to deliver the application to a tight deadline within budget.”

Cancer Research

“Mast helped us define a new logical data model, which helped resolve the issues with our business processes.”

Head of IT
RoSPA

“Mast was extremely easy to work with. They were very flexible, proactive, highly capable and competent. They gave us the solution we wanted and all the way through we felt Mast worked with us to achieve our goals.”

Head of Operations
Every Child

“Mast monitored our automated processes, so if anything fell over late at night or on the weekend, they would fix it and email to let us know. We highly recommend them.”

CQI

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