How we help charities get the most out of OpenEngage

Through our experience both as end users and developers, we’ve helped charities, membership bodies and Royal Colleges get the maximum value out of their OpenEngage database software. We understand the common challenges organisations face and the best ways to overcome them.

Our consultants can help clients reduce repetitive tasks by automating the distribution of invoices, statements, event booking confirmations and CPD certificates. We can help you get a better view of your committees, event and exam bookings. We can help refresh the look of your invoices and analyse your marketing campaigns and donation history. We also have extensive experience developing both Crystal and SSRS reports for OpenEngage and Accounting Office. The result? Staff are free to concentrate on their core tasks.

Benefits of OpenEngage

Formerly known as Integra, OpenEngage is one of the leading examination and membership management solutions from Advanced, which is why it is chosen by a large number of Royal Colleges.

  • Functionally rich

  • Flexible and adaptable for specific organisations

  • Regulation (including GDPR) compliant

  • Easily integrated with third party solutions

New system or OpenEngage upgrade?

Whether it’s an overall system review, help with an upgrade or installation of new software, MAST ICT can work closely with your organisation to identify the most robust and practical route to success. We are also to provide solutions for website integration, reporting requirement or a more general programme of improvements.

We always ensure our actions and deliverables are clearly and accurately outlined at the beginning of the project. We meet targets on-time and to-budget with minimal disruption to your organisation. For larger projects, we offer a phased implementation approach to ensure all departments have time to adjust accordingly.

OpenEngage Implementation

We can help you connect OpenEngage to your website, either directly with the Connect API or via our RESTful API wrapper. This allows members to self-service their data and gives more scope to tailor and configure your website in a manner that is best suited to your organisation. OpenEngage offers the ability to add custom fields to screens in most modules, allowing you to define the most relevant data for your day to day activities. We can help you draw in data from different parts of the database, reducing frustrating wait times and increasing staff productivity. If you need to move your data around, we can help with this too.

OpenEngage Reviews

By reviewing your organisation’s needs and your use of the software, we can ensure you are using the most appropriate features for your business processes. We can also suggest modifications to your set up and/or move data around to better serve your business model. We will assess the health of your data and the information life cycle within your organisation. We can identify the main sources of error and often eradicate problems at source, saving you the headache of ongoing data-cleaning activities.

OpenEngage Updates

Our team of OpenEngage consultants have extensive experience of system upgrades and installations with minimal disruption to the day-to-day running of your organisation. We ensure you are getting the most out of your OpenEngage system. For example, the dashboard tool in OpenEngage can be exploited to provide customised to-do lists. When combined with linked activities, this provides a process for initiating and tracking workflow – allowing staff across departments to collaborate more smoothly. MAST ICT can also help design custom views of data that will help staff to monitor and report on key activities, giving you a more unified perspective on your data.

Three steps to making the most of OpenEngage

  • We help you to unlock the full potential of your system, allowing you to streamline your business processes and work efficiently.

  • You benefit from our extensive industry experience and understanding as OpenEngage developers who were previously end users.

  • Whether it’s an overall system review, integration to a website or help with an upgrade, we can help your organisation reach success.

OpenEngage Project Success Story

“MAST ICT have supported the upgrade and modernisation of our systems. Their work with us and the ongoing support they provide is invaluable to us. They have helped us navigate a complex project through their in-depth technical knowledge of the systems and understanding of our organisation.”

David Ewaku, IT Manager, Mothers’ Union

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