Get the most out of Access ThankQ with Mast

Our team works with international, national and smaller charities, and ThankQ is a CRM solution which can be suitable for all.

Our consultants have a wealth of experience of working in the charity sector, and have a full understanding of the priorities and challenges for fundraising organisations. They are able to advise you ThankQ’s suitability for your requirements.

As a result, they have a full understanding of the requirements of NFPs, including the many challenges faced by the sector.

With far-reaching knowledge of charity CRM systems, our consultants offer authoritative, independent advice on the next step in CRM for your organisation.

Is Access ThankQ right for your charity?

ThankQ is designed to record communications, donations, event attendance, membership types, subscriptions, renewals, GDPR permissions and more. In other words, it gives you a 360o view of your database, enabling you to make informed decision about communications and campaigns.

ThankQ’s reporting capabilities give you a real time view of performance in all activities, and in all segments of your database.

As a cloud-based system, ThankQ ensures you are always working on the latest version of the software. It also allows all of your authorised staff to work on the system from anywhere in the world, and at any time.

If you need a CRM system which gives a full record of interactions and income involving members, supporters, volunteers and prospects, ThankQ merits full consideration.

Access ThankQ functions include:

  • Comprehensive relationship management

  • Fundraising management

  • Event management

  • Volunteer recruitment and administration

  • Prospects and segmentation

  • Members and Membership status

  • Grants and funding

  • GDPR consent and recording

  • Income analysis and Gift Aid

  • Cloud-based upgrades, security and accessibility

How Mast consultants can help Access ThankQ users

Improve Fundraiser and Donor Management

Mast consultants will show you how to develop deeper relationships and create more successful campaigns with better insight. By tracking and recording interactions, you will be able to segment your database to create targeted, relevant communications which result in deeper engagement, increased donor revenue and greater volunteer participation.

Better event management

From pre-event planning to post-event analysis, ThankQ can streamline the administration and evaluation of all your events. Captured information can give you a totally accurate view of ticket types, costs, payments, attendance, income and visitors. With all the information in one place, ThankQ can interrogate the data to produce detailed reports on the performance of each event, as well as providing insights into targets for future events and how they should be set up and managed.

Facilitating Direct Debit payments

Direct debits are a key part of a charity’s income flow. ThankQ will report on Direct Debit failures and cancellations with reason codes, allowing you to create relevant, targeted reactivation campaigns. You are kept in control of your direct debit data with an online portal available for viewing all activity and payments.

Actionable Analysis and reporting

ThankQ reports go from top-level overviews to deep-dive analysis by campaigns, database segments or even individual donors, members or volunteers. Dashboards can be customised to deliver the information you want in the form that works best for you, in real time if required. Actionable reporting drives effective activity and is a key asset of the ThankQ CRM system.

Integrations with other applications

Integration with social platforms generates higher levels of engagement, and offers further opportunities for relevant communications. Gift Aid integration leverages income opportunities, and you can also enable Direct Debit processing. Email campaigns can be managed and monitored with MailChimp, Dotmailer and DotDigital, and SMS applications can enable easy-to-use text functionality.

Data security

ThankQ features in-built data security and is compliant with UK regulations and ISO27001 – the international standard for best practice in data security. The system also manages data consent through the GDPR Consent Portal which also puts supporters in control of their preferences. As a cloud-based system, updates, upgrades and back-ups are automatic.

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